From one piece How is AI Different Than Other Technology Waves? (With Bret Taylor and Clay Bavor) [ACQ2] 3 beliefs, in the piece's order there
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We can have a breakthrough in our agent architecture on Monday implemented on Tuesday and have it deployed with hundreds of our customers on Wednesday and directly see the impact of of that work.
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And the reason this is important is what we're trying to do in a way is resolve this age-old tension between the cost and quality of customer experience where I think every great business wants to deliver an amazing experience to their customers. But unless you're like Hermes or the Four Seasons, it's too expensive to do.
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And in contrast to software as a service or software you'd buy off a shelf at, you know, Fry Electronics, you know, decades ago, which might help you be marginally more productive, help you get a job done. Agents, in contrast, are actually getting the job done for you. And so you're in essence hiring software to accomplish a task and get it done well.