From one piece How is AI Different Than Other Technology Waves? (With Bret Taylor and Clay Bavor) [ACQ2] 10 beliefs, in the piece's order there
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Their words
We can have a breakthrough in our agent architecture on Monday implemented on Tuesday and have it deployed with hundreds of our customers on Wednesday and directly see the impact of of that work.
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Their words
so it's not a simple matter of programming it's not you know typing into a keyboard until or or I guess asking cursor to do something until a piece of software emerges, it's exploration, it's discovery, it's posing hypotheses and validating or invalidating those again and again and again.
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Their words
many of the breakthroughs that we've had that have enabled us to to deliver such quality and cost savings and more have come through novel agent architectures and and really going down a click or two in in the stack to innovate at at lower levels of the technology stack.
+ 7 more
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Their words
This kind of zone of the barely doable, it's super important that to the largest extent possible, you be able to kind of control your own technology destiny.
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Their words
And the reason this is important is what we're trying to do in a way is resolve this age-old tension between the cost and quality of customer experience where I think every great business wants to deliver an amazing experience to their customers. But unless you're like Hermes or the Four Seasons, it's too expensive to do.
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korrents.com
Neither seats nor tokens can price an agent, because neither of them measures whether the job got done.Their words
Seat based. Well, what is a seat? That doesn't make any sense. Consumption where it's like is it per message? Is it per token? Is it per conversation? And none of these things actually mapped very well to getting a job done and getting a job done well.
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Their words
And in contrast to software as a service or software you'd buy off a shelf at, you know, Fry Electronics, you know, decades ago, which might help you be marginally more productive, help you get a job done. Agents, in contrast, are actually getting the job done for you. And so you're in essence hiring software to accomplish a task and get it done well.
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Their words
And it came back and half of them were great, a quarter of them were total garbage and a quarter needed some work. But like it was, you know, in a way him working the entire weekend with, you know, guidance from him.
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korrents.com
AI agents can already resolve more than eighty per cent of a company's incoming customer issues.Their words
One of the first was we had a bet as to what percent of kind of all incoming customer issues one of our agents could resolve. And Brett was maybe the pessimist and realist favorably charitably. And I bet we'd exceed 80% by the end of the year and we did.
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Their words
Brett and I like betting and one of the bets we have is the year in which greater than 50% of conversations with agents built on Sierra are with people's personal agents. So agents talking to agents.