What do we do if moats are getting shallower? How should tech companies respond? moats are getting shallower. Used to be that you would build software and you build these really deep moats around it, make it very hard for customers to switch. but AI is increasing the power of the customer, making customers much more powerful because they can easily switch from one to the other. so how should you react if you're a tech company? If you think of the moats analogy, there are two types of ways of aligning your army: - You could be aligning your army to DEFEND, in which case you're building moats,…
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