Phyl Terry
Author of Never Search Alone and founder and CEO of Collaborative Gain, which runs councils for senior product leaders and GMs; earlier CEO of the product consultancy Creative Good and on the founding team of the first company Amazon acquired.
Phyl Terry did not write this page. ppll compiled it from their own words, each linked to the source. Is this you? · Report a mistake
What they believe
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Netflix's 2026 layoffs came from a failure of strategy and customer experience.
These layoffs came from a failure in strategy and customer experience. Netflix’s strategy for the last two decades has been to create/provide a high volume of TV shows and movies, using algorithms to dictate creative direction and selection. But this strategy stopped working several years ago when new competitors for people's viewing time – especially YouTube and TikTok – started redefining everything.
createsend.comSaid 21 Oct 2026This on korrents
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When you are stuck, a support group helps you come up with ideas to try.
The moral of this part of the story is not that if you write to 60 computer companies, one will say yes. It's that if you have a support group, then they will help you come up with ideas to try. Some work. Some don't.
createsend.comSaid 30 Sept 2026This on korrents
The bold line is korrents’ wording; the quote is theirs. These 2: what they wrote before what they said aloud, one per source, newest first.
Beliefs
Korrents What they believe 10 beliefs — each backed by an exact quote.
Each is a — compiled by korrents.com, not by them: the one-line wordings are korrents', the quotes are theirs.
Recent
Netflix's 2026 layoffs came from a failure of strategy and customer experience.
These layoffs came from a failure in strategy and customer experience. Netflix’s strategy for the last two decades has been to create/provide a high volume of TV shows and movies, using algorithms to dictate creative direction and selection. But this strategy stopped working several years ago when new competitors for people's viewing time – especially YouTube and TikTok – started redefining everything.
Rolling Across My Desk - Oct 21, 2026 Said 21 Oct 2026
It is emotionally hard for leaders to change a strategy that made them successful.
Look, I have a lot of empathy for Netflix leadership. It is emotionally hard to change a strategy that has made you successful. They've known about the problem. But recognizing a problem and doing something about it are two different things.
Rolling Across My Desk - Oct 21, 2026 Said 21 Oct 2026
Companies that lay people off should take responsibility for their mistakes and apologize.
How companies conduct layoffs matters. Certainly it matters if they provide severance and other support. But taking responsibility for mistakes and apologizing matters too. When companies do NOT do that, then laid-off employees can feel like they did something wrong.
Rolling Across My Desk - Oct 21, 2026 Said 21 Oct 2026
Show 7 more
When you are stuck, a support group helps you come up with ideas to try.
The moral of this part of the story is not that if you write to 60 computer companies, one will say yes. It's that if you have a support group, then they will help you come up with ideas to try. Some work. Some don't.
Rolling Across My Desk - Sep 30, 2026 Said 30 Sept 2026
Many billionaires would benefit from Buffett's habit of drawing his circle of competence narrowly.
One of the things I most love about Buffett is that he draws his circle of competence very narrowly. He knows what he knows, and he knows there are plenty of things he doesn't understand. I can think of many billionaires who could benefit from Buffett's example.
Rolling Across My Desk - Sep 18, 2026 Said 18 Sept 2026
There is no scientific basis for putting a 10% probability on AI wiping out humanity.
There is no scientific basis for assigning a number like 10% to the probability that AI will wipe out the human species. At the bottom of this email, I say a bit more about why extinction risk is ridiculous.
Rolling Across My Desk - Sep 9, 2026 Said 9 Sept 2026
AI needs safeguards for its real dangers, which extinction scaremongering obscures.
There need to be safeguards and limitations placed on this technology. But when we start talking about AI like it is some kind of magic voodoo that might suddenly become alive and destroy the entire human race, those real problems get lost.
Rolling Across My Desk - Sep 9, 2026 Said 9 Sept 2026
People running or working at AI companies are too conflicted to be relied on about AI's effect on the world.
We should not solely depend on the people running or working in AI companies to tell us what AI is going to do to the world. They are hopelessly conflicted. They are raising money. They are selling products. They are competing with each other.
Rolling Across My Desk - Sep 9, 2026 Said 9 Sept 2026
Lost professional jobs reflect companies' uncertainty about AI more than AI replacing people.
Many people in the AI world will tell you the answer is obvious. AI is replacing all these people. Except there is very little evidence for that. Economists are looking, but cannot find real evidence (there's some 'speculative' evidence but nothing concrete yet). Instead, what I see when talking to executives and professionals every day is uncertainty.
Rolling Across My Desk - Sep 9, 2026 Said 9 Sept 2026
AI is not the cause of college graduates' trouble finding jobs; underemployment predates it.
Here's what you may not know. 40% of students graduate into jobs that they could have gotten in high school. And that has been true for decades now. It pre-dates AI. AI fearmongering and uncertainty may be making it worse, but it's not the cause.
Rolling Across My Desk - Sep 9, 2026 Said 9 Sept 2026
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Where they publish
Site phyl.org His site: books, councils, newsletters and projects
Link verified 31 Oct 2026.
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